My subscription stopped working (lost access)

If you've lost access to your subscription, it's likely caused by one of the issues below:

  1. Credit card payment failure
  2. Credit card info is missing or expired
  3. App needs to be restarted

To update your credit card information, simply follow the steps below:

  1. Visit and log in with same email you used to subscribe

  1. Enter the confirmation code we sent to your email

  1. Under Payment Method, select Update

  1. Enter your Credit Card Information, and select Update

Still need help? Contact Us Contact Us