"Your user account does not have a subscription. Please login with the correct email or Facebook account"
Sign in with your preferred Email after downloading the application: it's very important that you sign in with the same email you used to purchase the subscription. Otherwise, the app won’t detect your subscription.
- Log out from the app.
- Sign in with the same email you used for the purchase.
Avoid signing in with Facebook or Apple.
Note: Sign in with Apple creates a separate user account as Apple provides an alias email instead of your real one.