"Your user account does not have a subscription. Please login with the correct email or Facebook account"

Important

Sign in with your preferred Email after downloading the application: it's very important that you sign in with the same email you used to purchase the subscription. Otherwise, the app won’t detect your subscription.
  1. Log out from the app.
  2. Sign in with the same email you used for the purchase.
  3. Avoid signing in with Facebook or Apple.

Note: Sign in with Apple creates a separate user account as Apple provides an alias email instead of your real one. 

Still need help? Contact Us Contact Us