Why was I charged before my 7-day free trial was over?

Sometimes you lose track of when you initiated the 7-day trial period, and sometimes there are hiccups with billing from the App Store/Google Play.

This is extremely frustrating on our end too — we actually have zero control over subscriptions as Apple and Google manage all payments & refunds for in-app purchases themselves (recall you entered your Apple ID/Google account to purchase the subscription).

They will charge you if you don't cancel within the 7-day free trial period. With that said, you can easily request a refund:

Apple

Step 1:

To reverse the charges, first ensure the subscription is cancelled: See our guide on how to cancel: https://www.playbookapp.io/cancel-subscription or Apple's guide: https://support.apple.com/en-us/ht202039 (Please be sure to do this, otherwise Apple will continue to charge you).

Step 2:

You can request a refund here: https://reportaproblem.apple.com (we will approve on our end). Detailed instructions for this step can be found here.

Google Play

You can request a refund here: https://support.google.com/googleplay/answer/7205930

If you run into any issues, please let us know and we'll assist you further.